Privacy Policy
At The Hill Retreat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store the information you provide when using our website.
By using this website, you agree to the practices outlined in this policy.
Information We Collect
When you use our website or contact us, we may collect:
Full name
Email address
Phone number
Booking details
Information submitted through our contact or booking enquiry forms
We may also automatically collect anonymous website data such as:
Browser type
Device information
Pages visited
Website usage statistics
How We Use Your Information
We use your information to:
Respond to enquiries
Process accommodation bookings
Communicate before, during and after your stay
Provide customer support
Improve our website and guest experience
Send occasional promotional emails (only if you've opted in)
We will never sell your personal information.
Third-Party Services
We may use trusted third-party providers for:
Website hosting
Payment processing
Analytics
Email communications
Booking management
These providers manage information according to their own privacy policies.
Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure or misuse.
Access to Your Information
You may request access to the personal information we hold about you or ask us to update or remove your information where applicable.
Marketing Communications
If you subscribe to our mailing list, you may receive occasional emails about new products, offers or educational resources. You can unsubscribe at any time using the link provided in every email.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page.
Contact Us
If you have any questions regarding our Privacy Policy, please contact:
The Hill Retreat
Email: stay@thehillretreat.com
Website: www.thehillretreat.com